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IT Support Analyst

LOCATION: Tonawanda, NY

We are seeking an enthusiastic and motivated IT professional with business analysis acumen to join our in-house team in a manufacturing environment.

In this role you will help provide daily operational support for plant applications involving process control data. Working with large data-sets is primary. In addition, due to the limited nature of onsite IT expertise, you may be sought out to answer basic IT support questions and should be comfortable providing such guidance.


  • Provide operational support activities including completing key projects, activities, and tasks to ensure the success of the day-to-day manufacturing plant operations.
  • Provide IT analytics support for Business Transformation activities.
  • Generate internal reports or queries via Excel or SQL to analyze internal metrics as requested.
  • Conduct IT security, risk, and compliance activities (including computer system validation) as related to the BA needs of the facility.
  • Attend daily scrum meetings and weekly & monthly IT meetings as needed and contribute to the discussion.
  • Create and update work documentation for continuous process improvement.

Qualifications For Success :

  • 3-5 Years experience in an IT related function or role
  • Experience with data analysis associated with a manufacturing environment highly desired
  • Working knowledge of SQL (Reports & Sorting)
  • Strong Excel skills particularly with reports and queries
  • Excellent verbal and written communication skills
  • Flexibility, patience, and self-direction

This is a long term contract (36 months+) position with full benefits on our managed services team ONSITE in Tonawanda, NY. Candidates must be willing to work during daytime work hours and onsite, as requested. Due to export controls, only LPR/GC or USCs may be considered at this time.



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